AIT Eagle Eye Remote Support
When you contact our IT Help Desk, we don’t just ask you how we can help; we get right down to business with:
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Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can contact our team.
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More Experience for a Swift Resolution – Our Help Desk is staffed by seasoned technicians with a minimum of two years’ experience resolving application, desktop and network-level issues. All AIT technicians are located in the USA. When you call, you can count on receiving reliable top-tier support.
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Microsoft Office Expertise – All Service Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
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Customer Recognition – Each time you contact the Service Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.
Eagle Eye Business Suite
Don't wait for your technology to fail.
Contact us today to schedule a hassle free no charge consultation with one of our Managed IT Services directors.
We're in this together
If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. When they do, the way that you respond can be the difference between a minor hiccup and a full- blown business interruption. Are you leaving IT to chance?
Our Fully-Managed IT Services suite (Eagle Eye Support) is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.
We’re here to help you take the hassle out of IT management, so you can focus on your business.
What we can do for you
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100% Free On-Site Network Assessment
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Network Monitoring, router & firewall updates
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Server and workstation monitoring
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Server & workstation patching and service pack application
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Protection from viruses, spam & spyware
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Monitored/verified backup, on or off site
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Help Desk Support
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Procurement of new hardware/software
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Account Management
Eagle Eye for Business
Network Monitoring
We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue.
Help Desk
Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.
Business Continuity
Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again.
